ShipBuddies offers returns processing for ecommerce brands. If you are looking for a fulfillment partner, include returns in the conversation so we can review your products, expected volume and handling requirements together.
Returns management includes both the customer-facing process and the physical handling of products. Your return policy, customer communication and refund decisions need to be considered alongside the warehouse work. Agree on those responsibilities before setting up your returns process.
A returned shirt, sealed supplement bottle and opened personal care product can need different handling. Share the types of products customers return, their usual condition and your instructions for what should happen next.
We can discuss your requirements and confirm the work included in your fulfillment quote. Raise any special requests at this stage so the agreed scope is clear before returns arrive.
Start with your website, the products you sell and an estimate of your monthly returns. If you already have a return policy or written handling instructions, share those too.
Useful details include how you authorize a return, how a package is identified when it arrives and who decides what happens to the product. If your store uses a return-label or RMA tool, let us know how it fits into your current process.
Returns processing is a separately priced service. The quote should cover the agreed handling work, with any additional requirements discussed before you get started.
Our core focus is ecommerce brands shipping orders directly to customers. We review your products, storage needs and order volume when assessing fulfillment fit, with returns considered as part of that discussion.
Tell us what you sell and how you currently handle orders and returns. We will follow up on the details needed to assess fit and prepare a quote.
With shipping fulfillment expertly handled, you will have more time to grow your business. Best of all, ShipBuddies can scale with your growth and be a partner for years to come.
Our cloud-based software will seamlessly integrate with all the places you sell online to allow for stress-free order fulfillment.
Monitor your orders, inventory, returns, and shipment tracking information all in real-time with our software.
Due to our large shipping volumes, we negotiate discounted rates with every shipping carrier and pass those discounts on to you.
We are flexible and able to tailor our services towards your specific needs.
Our team members are trained specifically for each individual client to ensure we pack orders exactly the same way you would. Furthermore, each order goes through multiple quality checks before shipment to ensure unmatched accuracy, neatness, and timing.
You will have access to reports whenever you desire. Whether you want to see your best selling SKUs, states you ship to most, inventory levels, or almost anything else you can think of, it's all just a click away.
As your business grows, your needs may change. With ShipBuddies, we will seamlessly scale with your business and accommodate any changes along the way.
You will see the exact breakdown of costs and services. We show you every detail to make it simple and transparent.
You will have a dedicated team of ShipBuddies Account Executives to help with any questions regarding your account. Our team members are always available and happy to help!
ShipBuddies makes it easy to get started. We can have you up and running with us in no time, with little to no additional work required on your end. Best of all, our services and software will seamlessly scale with your business so the sky’s the limit! You can consider ShipBuddies your partner in order fulfillment, shipping, inventory, storage, and returns management. We are always happy to tailor our program to your exact needs.
We handle your order fulfillment with precise attention to detail so you can rest easy knowing we have you covered! We handle each and every order with the same care and diligence as if we were part of your company.
At ShipBuddies, we aim to be the best and friendliest in the industry. We are always happy to help and available to talk whenever you need us. Your account will also have a dedicated team of ShipBuddies Account Executives to ensure everything runs flawlessly.
